One helpdesk for every department. Estates, finance, HR, payroll and data all in one place, with nothing lost in an inbox again.
SwiftCues
Open Tickets
SLA on trackMFA not working for new staff
Printer offline in Staff Room
Outlook not syncing on MacBook
0+
Departments served from one platform
0
Emails needed to log or track a request
0%
Average SLA compliance across departments
<0s
Time for staff to raise a request from any device
What you get
Purpose-built for organisations where multiple teams field internal requests and nothing should fall through the cracks.
Estates, finance, HR, payroll and data each get their own workspace with custom categories, priorities and workflows. Requests land exactly where they belong.
Set response and resolution targets. Get alerted before a breach so your team always delivers within commitment.
Critical
(2h)
95%
High
(8h)
89%
Medium
(24h)
97%
Low
(72h)
100%
Common questions are answered before they become tickets. Staff get answers instantly, your team handles fewer repeat requests.
How to reset your MFA
182 views
VPN setup for remote staff
134 views
Connecting to school printer
97 views
Outlook calendar sync issue
64 views
Volumes, resolution times, breach rates and trends per department. The evidence you need for budget conversations and staffing decisions.
3.2h
Avg. resolution
13
Tickets/week
96%
SLA met
Assign tickets to the right person, track individual workloads and see who is resolving the most, at a glance.
Tom H.
4 open · 12 resolved
Sarah M.
2 open · 9 resolved
Priya S.
6 open · 7 resolved
Critical issues surface first automatically. Every team member knows exactly what to tackle next without a manager pointing the way.
Try it yourself
Switch between staff and admin views. Raise a ticket, assign it, and resolve it yourself, exactly as your team would every day.
SwiftCues
Rapid Response
Demo Role
Alex Morgan
Super_admin
Overview & Historical Data
Open Tickets
5
Resolved (2026)
1
SLA Breaches
1
Bot Resolved
0
7-Day Ticket Volume
Workload Status
5
TOTAL
Active Queue
5How it works
Departments, categories, priorities and SLA targets all set up to match how your organisation works. No technical work required on your end.
A simple form from any device. Requests route to the right department automatically, and the knowledge base suggests answers before a ticket is even submitted.
Each department sees their own prioritised queue with SLA timers visible. Assign, comment, escalate and resolve without losing track of anything.
Dashboards and reports show exactly where each team's time is going, where the recurring problems are and where SLAs are being met.
Who it's for
A 30-minute walkthrough tailored to your organisation. No hard sell, no obligation. You speak directly with the people who built it.
Book a DemoWe respond within one business day.
